Refund Policy

We want you to book with confidence. This policy explains how refunds work for each service.

1. Air Tickets

• Refundability depends on the fare rules of the airline. Promotional and some economy fares are non-refundable.
• Airline cancellation penalties, plus a Wakalat service fee of BDT 500–1,500 per ticket, are deducted from refundable fares.
• Refunds are processed after the airline releases the amount, typically within 7–45 working days.
• No-show tickets are generally non-refundable except for taxes where permitted by the airline.

2. Hotels

Refunds follow the hotel's cancellation policy shown on your voucher. Non-refundable rates cannot be cancelled. Cancellations within the free-cancellation window are refunded in full less any bank charges.

3. Tour, Umrah & Hajj Packages

Umrah/Hajj visas, once issued, are non-refundable as per Saudi regulations.

4. Visa Services

Embassy fees, VFS/application centre fees and our service charge are non-refundable once the application has been submitted, regardless of approval or rejection. If you cancel before submission, the service charge is refunded less BDT 1,000 processing fee.

5. How to Request a Refund

1. Send a written request by email or WhatsApp with your booking reference / PNR.
2. We confirm the applicable charges and expected timeline in writing.
3. Refund is paid to the original payment method (bKash/Nagad/bank) after the supplier releases the amount.

6. Contact

+880 1886-270118 · nurmohammed8789@gmail.com