Privacy Policy

Wakalat Travel & Migration Ltd. (“Wakalat”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have.

1. Information We Collect

• Identity & contact data: name, date of birth, gender, phone number, email, postal address.
• Travel documents: passport, NID, photographs, visa history, vaccination and insurance details — required to issue tickets and process visas.
• Booking data: itineraries, hotel preferences, special requests and payment references.
• Technical data: IP address, browser type and pages visited when you use our website.

2. How We Use Your Information

• To issue air tickets, hotel vouchers, visas and travel packages you request.
• To share necessary data with airlines, hotels, embassies, visa application centres, insurers and government authorities (e.g. Nusuk, BMET) strictly for your booking.
• To contact you about your booking, send receipts and provide customer support.
• To send offers and updates, only if you have subscribed (you can unsubscribe at any time).
• To comply with legal obligations under the laws of Bangladesh.

3. Data Sharing

We never sell your personal data. Information is shared only with service providers required to fulfil your booking and with authorities where legally required.

4. Data Security & Retention

Documents are stored securely and access is limited to authorised staff. We retain booking records for as long as required by law and airline/embassy audit rules, after which they are deleted.

5. Your Rights

You may request a copy of your data, ask for correction or deletion (subject to legal retention requirements) or withdraw marketing consent at any time by emailing nurmohammed8789@gmail.com or visiting our office at Office Space 1310 (B), 13th Floor (Lift 12), Shah Ali Plaza, Mirpur-10, Dhaka-1216, Bangladesh.

6. Cookies

Our website uses only essential cookies and anonymous analytics to improve your experience. Third-party embeds (such as Google Maps) may set their own cookies.

7. Contact

Questions about this policy: +880 1886-270118 · nurmohammed8789@gmail.com