FAQs

Yes. We are registered by the Ministry of Civil Aviation & Tourism as a Travel Agency (Reg. No. 0017119), incorporated with RJSC (No. C-197128) and hold DNCC Trade License TRAD/DNCC/016549/2024.

Office Space 1310 (B), 13th Floor (Lift 12), Shah Ali Plaza, Mirpur-10, Dhaka-1216, Bangladesh. We are open Sat – Thu: 10:00 AM – 7:00 PM.

bKash, Nagad, Rocket, bank transfer or cash at our office. After paying online, submit the transaction ID on the Payment page so we can verify it. A money receipt is issued for every payment.

Every request submitted on this website gets a reference number (e.g. WK260928-AB12). Open the Track Booking page and enter the reference with your mobile number to see status, quoted price and payments.

E-tickets are usually issued soon after your payment is verified during office hours and sent via WhatsApp and email.

Most tickets allow date changes with an airline penalty plus fare difference. Send us your PNR and new date and we will quote the cost.

Fares shown are indicative starting prices. Final fares depend on travel date, airline and seat availability and are confirmed before you pay.

Yes, for groups of 10 or more (Umrah, workers, students, corporates) we negotiate block fares with airlines.

No agency can guarantee approval — the decision rests with the embassy. We maximise your chances with correct, complete documentation.

Malaysia, Thailand, Dubai, Singapore e-visas: 3–7 working days. India: 5–10 working days. UK, Schengen, USA, Canada, Australia: 3–8 weeks depending on appointment availability.

It varies by country and visa type. We give a written quotation including embassy fee, VFS fee and our service charge before starting.

Yes. Documents are used only for your application and handled in line with our Privacy Policy.

Umrah visa, return air ticket, hotels in Makkah and Madinah, airport and inter-city transport, Ziyarah and a Bangla-speaking guide. Meals depend on the package.

Economy: 500–800 m, Standard: 200–400 m, Premium: Clock Tower / Haram-view hotels. Exact hotel names are confirmed at booking.

Yes — duration, hotel category, room sharing and airline can all be adjusted for families and private groups.

Yes, every group attends a pre-departure training session at our office covering rituals, travel tips and health guidance.

Refunds follow airline, hotel and package terms. Some promotional fares are non-refundable. Please read our Refund Policy page for full details.

Airline refunds typically take 7–45 working days depending on the airline. We follow up and pay you as soon as the airline releases the amount.